Generative AI coupled with process mining is having a seismic impact across industries –harnessing business process data, enabling the automation of end-to-end business processes, improving decision-making, and enhancing customer experience. Learn about GenAI and discover how the NHS University Hospitals Coventry & Warwickshire (UK) used process mining and observational research to strategically target AI deployment. Utilizing intelligent workflows, the NHS is successfully reducing wasted appointment time and operational inefficiencies while enhancing the patient experience.